PHPTickets

What is PHPTickets

phpTickets is a trouble ticket support system. It's written in PHP and utilizes a mySQL databse for storage. Tickets can be entered manually or can also be pulled in automatically from any POP account.

Each new ticket is assigned a unique number and is tracked and replied to via this tracking number. This makes trouble ticket reporting easier to maintain tickets throughout their life cycle until they are closed.

The administration section is secured through a username and password. The default entry is administrator / password. You may change this once you have logged in.

Key features

• Different type of users

  In general the system support thee different type of users – Administrator, Moderator and User.

  You may have unlimited Moderators / Admins assigned to take care of incoming tickets. These are all entered through an intuitive user admin page.

  Admins are allowed to view all tickets and perform all admin tasks, moderators can see the tickets assigned to their department only.

  Admins can see and view Attachments made by the User, and also add attachments to the replies. The type of files allowed are configured within the config.php file and is unlimited.

  You can allow users to register themselves, but it's not possible to control who is allowed to post into the system. In other hand the application can handle unlimited user.

• Differenrt departments

  Manageable departments allow you to edit / delete / add new departments at will.

• Email service

  Reply to tickets through the response section and an email will automatically be sent to the User who posted the ticket with a full history of the message thread. You have to edit the config.inc.php file in order to set the proper email account settings. You can find this file into the root folder where resides the phpTickets installation.

• User Interface

  Users have the basic ability of sending in tickets to set departments, with set urgency levels. They can add single attachments to any post. Users can open, close or answer their own tickets.

• Attachemnts

  This is the complete list of files allowed for attach:

  • image/jpeg (.jpeg/.jpg)
  • image/gif (.gif)
  • image/png (.png)
  • application/msword (.doc)
  • application/pdf (.pdf)
  • application/octet-stream (.csv)
  • application/zip (.zip)
  • text/plain (.txt)
  • text/css (.css)
  • text/html (.htm/.html/.xhtml)
  • text/xml (.xml)
  • text/x-javascript (.js)

How to install PHPTickets using the Elefante Free Scripts tool.

We've already created a subdomain called phptickets.100webspace.net. We'll install the PHPTickets application under this subdomain.

For installing PHPTickets you need to have a MySQL database. All the information of your PHPTickets site will be kept into an MySQL database. Such a database you can create using the “MySQL Databases” menu:

You must enter a name and a password and the database will be created:

The database that we've just created:

When the database is created you can proceed to the PHPTickets installation. Elefante Free Scripts menu is accessible either through Control Panel tool bar, Web tools:

You also can use the direct link under the „Web tools“ section:

You'll be forwarded to the „Elefante Free Scripts“ menu. Next step is to choose PHPTickets from the list:

Now follows a short presentation of the PHPTickets script. The installation link can be found here:

Into the PHPTickets installation wizard menu you must indicate the database that will be in use by PHPTickets:

Now proceed to Step 2. It's necessary that you enter a database prefix which will use the PHPTickets application. Choose a host where the script will be installed. Enter a path, where the files will be copied. In the following example the the PHPTickets folder will be /www/phptickets.100webspace.net/phptickets/. Please choose a name for an administrator's account, password and email address and the site name. You also have to choose the subject and and name for the ystem email messages, which will be automatically send to the users of the ticketing system. The final step is to press the „Step 3: Install” button:

You'll have to wait a bit until all files are copied and the database tables creased:

After the succesfull installation you'll be forwarded to the „Installed applications“ menu:

From this menu you have direct access to the folder where the PHPTickets script is installed:

The PHPTickets URL:

Use the administrator's ID and password in order to access the PHPTickets administrtion panel:

Enjoy!